Many auditors of all different skill levels struggle with what exactly “Worst Case Scenario” is and how to perform this particular test properly in so many different floor plans that we see every day.  After this fast-paced workshop, you will walk out of our specialized CAZ Lab knowing precisely how to perform a perfect CAZ test in any single family residential home in America.

This 2 hour workshop has changed the way Home Performance contractors look at the duct system in our industry.  This course is not just about the testing procedure and reporting now required by the Home Performance program, this short workshop is also about the recommendations your company should be making based on the static pressures.  There are many up-sells that you can make based on this specialized test, as well as numerous pitfalls you can avoid in other work that you do.

You will walk out of this course with a whole new way of looking at the HVAC system and how it can better increase efficiency and comfort in your customers’ homes.  This course is a must-have for all auditors, managers, crew leaders and sales staff!

This course will help your company pass all inspections while increasing your customer satisfaction, inventory control and profitability!  When implemented from a management level, it will elevate the finished quality of all Home Performance work completed in the field. 

This is essentially a plug and play quality control process for your Home Performance program or company, and it contains the Critical Details your auditors and installers can’t do without.  There is only one way to gain access to these game-changing materials.  You must attend a training to get a username and password. 

Some of the major issues this class will address include:

• Communication gaps between the Auditor and the Crew completing the work
• Communication gaps between the Auditor/Salesman and the Homeowner
• Inventory issues
• Increase quality across entire program and/or state

Imagine…

• Never fail a QA inspection again!
• No more callbacks!
• No extra trips to the lumber yard!
• Full accountability for Auditor, Crew leader, Installer and Manager!
• Catching mistakes when they happen; not once the job is complete and the crew has gone home!

We tracked the sales records from our first two deliveries of this comprehensive approach to Home Performance Contracting Sales.  All companies that have incorporated our HP-specific process, tools and resources have seen an increase in converting those audits into energy upgrade sales! One company sent five auditors through the class and saw an increase of 75% within the first month!  Many more saw an increase of 10-50%.

The participant will learn how to:

• follow the proper customer service standards to create the right first impression. 
• interview your customer to understand his or her needs. 
• identify methods to help close the sale, including how to read buying signals and handle customers’ objections. 
• maintain relationships and ensure customer satisfaction with the proper follow-up techniques.

This class includes a professional personality profile to help the participant communicate more effectively with different types of customers, customization ready sales templates, and does require some pre-reading.